Total Quality Management  

Posted by: Raghav in

From my experience I can conclude the following pre-conditions that should exist in order to successfully implement large scale initiatives like TQM:
• Track record of effective responsiveness to the environment
• Ability to successfully change the way it operates when needed
• Champion leaders
• People need to feel a need for a change
• Mechanisms or structures to enable the change to occur and become institutionalized
• TQM processes and models of employee participation are such mechanisms
• Participative orientation
• Interdependency relationship
• Shared responsibility
• Definition of purpose
• High communication
• Focused future
• Focused tasks
• Creative talents
• Rapid response
MACRO
• Crisis
• Leaders championing new ideas
• Continuity of political leadership
• Healthy civic infrastructure
• Key leaders having shared vision and goals
• Trust among those in power
• Outside resources
• Models to follow
MICRO
• Top management support
• Customer focus
• Long-term strategic plan
• Employee recognitions and training
• Employee empowerment and teamwork
• Measurement and analysis of products and processes
• Quality assurance

Bad time to implement TQM
• If an organization has been historically reactive and has no skill at improving its operating systems, there will be both employee skepticism and a lack of skilled change agents
• If it has significant problems such as a very unstable funding base, weak administrative systems, lack of managerial skill, or poor employee morale, TQM would not be appropriate

This entry was posted on Tuesday, July 14, 2009 and is filed under .

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Adapa Lalith Raghav

EDUCATION:

Electronics & Communication Engineering from VIT-Vellore Institute of Technology

MBA in Technology Management from
Grenoble Graduate School of Business

INDUSTRY: eLearning 2.0, eGovernance, Business Consulting, IT, Project Management, Green and Sustainable Technologies


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